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Please do not close unless admin or higher.

Discussion in 'General Discussion' started by Jxmp, Jul 25, 2019.

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  1. Jxmp

    Jxmp Member

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    I made a thread earlier about an abusive staff member. I asked specifically for an Admin or higher to view my forum post, and this was not followed. The staff member I accused of abuse declined the ticket himself. I believe my ticket was not graded correctly. I added them to my discord and asked them to please open my ticket again, or to not close it until a higher staff (admin+) views it, and replies to it. I was told everytime It would be deleted, and a higher staff member will not be allowed to view it. She also went ahead and called us kids without our toys, and continued to deny all we said. I would like a higher staff member to view my last ticket and tell me what they believe is right. Thank you for reading this forum post. gyazooooooooo.png
     
    #1
    Nasty_Nater likes this.
  2. Nasty_Nater

    Nasty_Nater Member

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  3. ThunderDragon3

    ThunderDragon3 Member

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    This is what support tickets are for. Message a staff member privately, not publicly to the forums. Please and thank you in advance.
     
    #3
    Chlnge likes this.
  4. Jxmp

    Jxmp Member

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    u dont understand do u know how to read?
     
    #4
  5. ThunderDragon3

    ThunderDragon3 Member

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    Never said I was an admin. Simply pointing something out, shoot. :/ and anyway, you posted this publically. Henceforth anyone can reply.
    Again, support tickets.
     
    #5
    Last edited: Jul 25, 2019
  6. Jxmp

    Jxmp Member

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    who said u were an admin lmao.. ur a brand new player but above I said my ticket was removed by mod's and I am tryna to explain the abuse.. Cant do that if all my tickets are being removed by the same abusive mod.
     
    #6
  7. ThunderDragon3

    ThunderDragon3 Member

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    Brand new, eh? Check notable members, buddy.
    Also going on... I want to say, somewhere around my 2nd year or so, maybe 2 and a half years of play.
    Been a member a little over a year. Since June, 2018 in fact. A year and a month

    So your ticket got removed. Okay, 1st
    What was your reason for ban/mute/punishment etc
    Bring this to a higher up, like a Sr mod. Not publically in the forums. Discord, their page on the forums, whatever.
     
    #7
    Last edited: Jul 25, 2019
  8. Cat_Squirrel_Inc

    Cat_Squirrel_Inc Member

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  9. Katitude

    Katitude Member

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    @Jxmp if you're referring to the posts made earlier, the situation is being resolved. There is no need to continue these threads, and I can tell that the staff team appreciates you letting them know. They are not going to ignore the situation, and as per the CM stated previously, there isn't a need to create public threads.

    Personally, I find public threads are a great way to gather attention, whether positive or negative. You created a thread regarding your concerns, and staff member not only acknowledged your post, but let you all know that action will take place. Continuing to make such posts will result in no quicker change or course of action, and players find it particularly annoying when these posts are made when the issue was already addressed and is being looked into. Continuing to make these posts isn't because you care about the community, but seems rather that you want to make the server look bad, despite their appropriate responses to your concern(s).

    I find that staff shouldn't lock this particular thread because there isn't any huge drama, and if you delete or lock it, then it will just make you look worse, from an honest and realistic opinion. However, I wouldn't blame you for temporarily muting players for failure to comply with staff. Your voice isn't being restricted as you were already made aware that the scenario will be resolved. Therefore there is no corrupt action taking place by locking the threads with regards to this topic.

    If you believe the tickets are being deleted by the "same abusive mod", then I will personally ensure the issue is addressed, assuming that I can speak with higher-ups to ensure your reassurance.

    Kindly hush and staff can update you if you'd request so.

    ~ Katitude
     
    #9
    Jxmp likes this.
  10. Challenge_

    Challenge_ Community Manager

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    We've already discussed that this would get passed up to the appropriate level. You're only hurting your own case at this point by making this public.
     
    #10
  11. Obscurus

    Obscurus Moderator

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    Much to what Kat said about locking the thread, I will be locking this thread.
     
    #11
    ThunderDragon3 and Katitude like this.
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